Important Consideration

Please read the following before you purchase our products.

This product is Non-Structural Flooring and for Interior use ONLY 

Flooring in both Engineered and Solid timber are made of natural product which will expand and contract depending upon the climate, in particular humidity.

As a natural product shade/colour variation, knotting and tightness of grain are all inherent characteristics.

Fire places or direct heating may cause the wooden flooring to over dry which may lead to discolouring, contraction of boards ,this may appear as cupping, separation between boards or delamination of engineered flooring. A clearance of 1.5m2 is required between where your timber flooring finishes and your fireplace begins.

Exposure to sunlight may also cause colour variation in particular partial exposure due to placement of rugs, mats, furniture etc. No warranty is offered against these natural changes.

Underfloor /Sub-Floor Heating; please request Underfloor /Sub-Floor Heating data sheet from Euroak Flooring before you purchase any of our products.

Sub-Floor must be level within a maximum of 3-4mm variation over 4m2 area.

Before and / or after Installation

1. Once flooring is installed on a building site it is essential that the floor be protected. This protection must be maintained until all works have been completed.

2. Avoid plaster dust on the surface of the floor. If dust is present vacuum off immediately, DO NOT MOP. Moisture can set the plaster dust into the low grain of the timber making it extremely difficult if not impossible to remove.

3. To clean, we highly recommend Euroak Floor Cleaner or a lightly water dampened microfiber swivel-cleaning pad. The occasional use of water with a mix of either Methylated Spirits or vinegar at ratio of 1:10 with 10 being water is acceptable. We do not recommend the use of any supermarket floor cleaners or anything caustic.

4. Air conditioning – This warranty covers air conditioning use provided the relative humidity levels are maintained at between 55% - 75% RH

5. All defects boards / Planks MUST not be installed and should be returned to Euroak flooring for replacement.

6. All timber flooring will mark and scratch, however, some simple maintenance procedures will keep your floor looking better for longer.

a) Sweep and vacuum regularly.

b) Install floor protectors on all furniture.

c) Install dirt-trapping mats at entrances.

d) Re-coat or polish when necessary.

Do not drag heavy furniture over floors.

e) Keep pet’s nails trimmed.

f) Remove spills as soon as they occur, especially oil or fat spills. 

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